FREE SHIPPING ON ALL ORDERS (1-7 DAYS DELIVERY)

FAQ

When will I receive my order? 

Due to the global pandemic situation and the upcoming USA elections, our processing and delivery times may be affected and we sincerely apologize for any inconvenience caused.

We guarantee a processing time of your order within 5 working days. It is important to note that our delivery times are between 1 to 7 business days under the normal circumstances, but in this period any unforeseen delays can set the delivery time up to 15 business days.

We guarantee to refund your order if it has not arrived within 30 business days after processing. Please note that once your order has been shipped, we won't be able to cancel or refund your order before this 30 business days deadline, please refer to the section below regarding order cancellations.

We greatly appreciate your understanding and your patience regarding this situation that is out of our control.

All orders can be tracked through the tracking information sent in the automatic shipping confirmation email after the package has been shipped. If our system does not update the tracking after 5 days, do not hesitate to contact us.

If you have any questions, please contact us at: contact@delux-gaming.com we'll always be here to help you out.

All orders are shipped free of charge in the US. For all orders outside USA, the delivery costs will be automatically calculated in your basket.

 

COVID-19: be assured that we are working with very strict restrictions to make sure our team is regularly tested and healthy. We ensure that everyone in our team is wearing the appropriate equipment. Also, there are at the moment no cases of transmission of COVID-19 via imported goods in the United States.

Elections 2020: USPS is our main shipping courier locally in the US and packages may be delayed due to the mail pressure on USPS with election ballot mailings and the recent public news.

 

 

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